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Investigate

A. What we do (Investigations)

I. There are 3 types of Complaints Ombudsman can work on.
1.Complaint by that of any person against whom an administrative decision was made by any department or organisation. This includes decisions made by Ministers of the Crown or Governors.

2. Any Matter referred by the Prime Minister to the Ombudsman to be investigated but the Ombudsman must consent to carry out such investigation.

3. Any matter in which the Ombudsman exercises his own motion powers to investigate any issue which is in the public interest.
II . What can't the Ombudsman do?
The Ombudsman can't investigate complaints regarding-

a) Private individuals, members of Parliament, private owned companies.

b) Decisions made by courts/tribunal.

c) Cabinet decisions however we can investigate the process which resulted in advice provided to Cabinet or the implementation process of a Cabinet decision.

d) A decision made by crown counsel regarding court proceedings or legal advice.

e) Corruption however we can refer complaints to the Police or the Attorney General.

f) Decisions which are subject to an appeal process unless there are circumstances which makes it unreasonable for you to exhaust those appeal rights.

*If we can't investigate your complaint we will inform you of relevant bodies that may assist you.
III. Can the Ombudsman refuse to investigate your Complaint?
Before making a complaint to the Ombudsman, always try to resolve the complaint with the Ministry, Department or Organisation. Write to the CEO of the Ministry, Department or Organisation and make your complaint.
IV. Grounds on which Ombudsman may refuse to Investigate;
a) The complaint has not been made to the Ministry, Department or Organization.

b) There is an alternative remedy available to the complaint.

c) Complaint is more than 12 months.

d) Complaint is vexations or not made in good faith.

e) No personal interest

f) Following preliminary inquiries, an investigation is not necessary. If the Ombudsman decides not to investigate your complaint, a letter will be sent to you explaining why the Ombudsman has made such a decision.
If the Ombudsman decides not to investigate your complaint, a letter will be sent to you explaining why the Ombudsman has made such a decision