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Frequently Asked Questions

The differences between Ombudsman work under the Ombudsman Act and the Anti-corruption commissioner's work under the anti-corruption commissioner's ACT.

Frequently Asked Questions

‘Oku fie ‘oatu ‘a e fakamalō mei he ‘Ofisi ‘o e ‘Omipatimeni ki he ngaahi fehu’i na’e fakahokomai ‘e Paula Latū, ‘o fekau’aki mo e tau’atāina ‘a e fai fatongia ‘a e ‘Ofisí ni.

Ngaahi Fehu'i Angamaheni

1. FEHU’I – ‘Oku ‘i ai ha ngaahi totongi fekau’aki mo e fakahu ha’aku launga ki he ‘Ofisi ‘o e ‘Omipatimani?
TALI – ‘Ikai, ‘oku ta’etotongi ‘a e ngaue ‘a e ‘Omipatimani
2. FEHU’I – Ko e ha ‘a e loloa e taimi ke fakahoko ‘a e ngaue ki he’eku launga?
TALI – ‘E vakai’i ‘e he ‘Ofisi ‘a e launga ‘i loto ‘i he ‘aho 3 hono ma’u mai pea kapau ‘e tali ke fakatotolo’i ‘e ‘ave leva ‘a e ngaahi fehu’i ki he ngaahi Potungaue/’Ofisi/Pisinisi ‘a e Pule’anga ke fai mai ha tali ki ai
3. FEHU’I – ‘Oku ‘i ai ha ‘Ofisi ‘i he ngaahi ‘otu motu kehe mei Tongatapu?
TALI – ‘Ikai, ko e ‘Ofisi ‘o e ‘Omipatimani Office ‘oku ‘i Nuku’alofa pe ka ‘oku lava pe fetu’utaki mai ‘i he telefoni, ‘imeili mo e ‘initaneti
4. FEHU’I – Na’e fai ‘eku tala’api/momoi pea kuo fu’u tuai ‘a e ngaue mai ‘a e ‘Ofisi Fonua neongo kuou toutou alu ‘o ‘eke mo launga
TALI – ‘Io, fakahu mai ho’o launga ke fai ha ngaue ki ai.
5. FEHU’I – Kuo puke ‘e he pangike hoku ‘api pea na’e ‘ikai ha fanongonongo mai, ‘e lava keu launga ki he ‘Omipatimani?
TALI – ‘Ikai. Ko e kautaha taautaha ‘a e pangike pea ‘ikai pule’i ‘e he Pule’anga pea ‘ikai ‘i he malumalu ‘o e ‘Omipatimani
6. FEHU’I – ‘Oku ou fiema’u keu launga’i ‘a e tu’utu’uni na’e fai ‘e he Fale Alea
TALI – ‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ki he Fale Alea
7. FEHU’I – ‘Oku ‘ikai teu fiemalie ki he ngaahi fale’i na’e fai ‘e he ‘Ateni Seniale mo ‘ene kau ngaue fekau’aki mo ‘eku hopo. ‘Oku lava keu launga atu?
TALI – ‘Ikai. ‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke vakai’i ha ngaahi fale’i kuo fai ‘e ha taha fale’i fakalao ki he Kalauni
8. FEHU’I – Na’e tu’utu’uni mai keu hiki ‘i loto pe ‘i he Potungaue Mo’ui ka ‘oku ‘ikai teu fiemalie ki he tu’utu’uni ko ‘eni
TALI – Ko e kau ngaue fakapule’anga ‘oku nau ‘i he malumalu ‘o e Lao ki he Ngaue Fakapule’anga 2000 pea ‘oku kau ai ‘a e kau ngaue ‘i he Potungaue Mo’ui. Kuo ‘osi kakato ‘i he lao ko ‘eni ‘a e ngaahi founga launga pea kuo pau ke muimui ‘a e kau ngaue fakapule’anga ki he ngaahi founga ko ia. ‘Oku ‘ikai ngofua ki he ‘Omipatimani ke ne vakai’i ha ngaahi launga kapau kuo ‘osi tuku mai ‘i ha lao ha founga launga ki he launga ko ia
9. FEHU’I – Kuou ‘osi faile ‘eku hopo sivile ‘i he Fakamaau’anga Lahi ka ‘oku ou toe fiema’u pe keu launga ki he ‘Omipatimani
TALI – ‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke toe vakai’i ha launga ‘oku ‘i he fakamaau’anga
10. FEHU’I – Na’e ‘osi fai ‘a e ‘eke fakalao ‘i he Fakamaau’anga Kelekele fekau’aki mo hoku ‘api kolo pea na’aku fo’i. ‘E lava keu toe launga ki he ‘Omipatimani?
TALI – ‘Oku ‘ikai ha mafai ‘a e ‘Omipatimani ke vakai’i ha ngaahi launga kuo ‘osi tu’utu’uni ki ai ‘a e fakamaau’anga s
11. FEHU’I – ‘Oku ou nofo ‘i Fanga pea ‘oku fu’u lele si’isi’i ‘aupito ‘a e vai
TALI – ‘Io, ‘e lava ke ke launga mai ki he ‘Omipatimani ka kuo pau pe ke ke ‘uluaki launga ki he Poate Vai pea kapau ‘e ‘ikai te ke fiemalie ki he’enau tali pea ke launga mai
12. FEHU’I – ‘E lava keu ‘imeili atu ‘eku launga?
TALI – ‘Io
13. FEHU’I – Na’e ha’u ‘a e kau ngaue Poate ‘Uhila ‘o tutu’u ‘eku ‘ulu akau ka na’e ‘ikai ha fetu’utaki mai kiate au pea ‘oku ‘ikai teu fiemalie ki he’enau ngaue ko ‘eni
TALI – ‘Io, ‘oku malava ke ke launga mai ki he ‘Omipatimani ka kuo pau ke ke ‘uluaki launga ki he Poate ‘Uhila

Frequently Asked Questions

1. QUESTION - Do I have to pay to lodge my complaint and have my complaint investigated?
ANSWER – No, the service is free
2. QUESTION - How long will it take for the Ombudsman to action my complaint?
ANSWER – The Office will assess the complaint within 3 working days and if approved to be investigated will refer the matter to the Ministry/Agency/Public Enterprise it involves
3. QUESTION – Are there any offices in the outer islands?
ANSWER – No, the Ombudsman Office is located only in Nuku’alofa but is accessible via telephone, email, internet
4. QUESTION – The Ministry of Lands is taking a very long time to process my land application/surrender application despite my queries and complaints
ANSWER – Yes, you can complain to the Ombudsman
5. QUESTION - The bank has seized my home without giving notice to me, can the Ombudsman help me?
ANSWER – No. The bank is a private company and outside the jurisdiction of the Ombudsman.
6. QUESTION - I would like to complain about a decision made by Parliament?
ANSWER – No. Parliament is not within the jurisdiction of the Ombudsman
7. QUESTION - I am not satisfied with the advice given by the Attorney General and his staff regarding my case. Can I complain?of Agriculture – can I complain?
ANSWER – No. The Ombudsman cannot review decisions made by a legal adviser to the Crown.
8. QUESTION - I’ve been transferred within the Ministry of Health but I’m not satisfied with the decision
ANSWER – Public servants subject to the Public Service Act 2000 including Health employees must follow the complaint procedure provided by the Public Service legislation. The Ombudsman cannot accept complaints if a complaint process is provided by law
9. QUESTION - I’ve filed a civil claim in the Supreme Court regarding fees from the Ports Authority but I also want to complain to the Ombudsman
ANSWER – Once a matter has been filed in the Supreme Court the Ombudsman has no jurisdiction to consider the complaint
10. QUESTION - I went to the Land Court regarding my town allotment and the court did not rule in my favour. I want to complain again to the Ombudsman
ANSWER – The Ombudsman cannot consider any complaints that is already before the Courts
11. QUESTION - I live in Fanga and my water pressure has been low.
ANS – Yes, but you must first complain to the Tonga Water Board and if you are not satisfied with their response, you can complain to us
12. QUESTION - Can I send my complaint through via email?
ANSWER - Yes
13. QUESTION - The Tonga Power staff came and cut my trees down without reference to me as owner – I am not satisfied with their actions
ANSWER – Yes, you can complain to the Ombudsman but you must first send your complaint to Tonga Power.